REFUND AND CANCELLATION POLICY

Last updated: 30 September 2026

  1. Standard Pilates with Jesus sessions

If you are unable to attend, please cancel or contact Pilates with Jesus at least 24 hours before the session.

With at least 24 hours’ notice, you may request:

• A transfer to another available session; or
• A refund to your original payment method.

Cancellations made less than 24 hours before the session and non-attendance are non-refundable. You may transfer your place to another person by contacting us before the session with their name and email address.

  1. Charity and fundraising sessions

Tickets for sessions clearly described as charity or fundraising events are non-refundable unless Pilates with Jesus cancels the event.

If you cannot attend a charity session, your ticket payment will remain part of the fundraising total. You may transfer your place to somebody else by contacting us before the session.

  1. Cancellations by Pilates with Jesus

If Pilates with Jesus cancels a paid session, you will be offered:

• A full refund;
• A transfer to another available session; or
• Where applicable, the option to leave your payment as a charity donation.

If a session is rescheduled, you may attend the new date or request a refund if you cannot attend.

  1. Technical difficulties

Refunds are not normally provided where a participant cannot join because of their own device, internet connection or software.

If a technical failure caused by Pilates with Jesus or its booking arrangements prevents the session from taking place, we will offer a transfer or refund where appropriate.

  1. Requesting a cancellation or refund

Please contact Pilateswithjesus@gmail.com and include:

• Your name
• The email address used to book
• The session date
• Your order or booking number, if available

  1. Processing refunds

Approved refunds will be returned to the original payment method. Refunds are processed through the relevant payment provider and may take approximately 5–10 working days to appear, depending on your bank.

Cancelling an appointment through the website does not automatically guarantee or issue a refund. Refund eligibility remains subject to this policy.

This policy does not affect your statutory consumer rights.